Solution
One platform.
Seven outcomes hospitals care about.
From patient intake to discharge, Hikma orchestrates every approved workflow across your hospital — connecting people, systems, and AI to deliver measurable clinical and operational outcomes, without replacing your existing systems.
The challenge
Disconnected systems. Manual coordination. Delayed decisions.
Hospitals today struggle with communication gaps, administrative overload, and inconsistent patient journeys. Hikma acts as the execution layer that connects people, systems, and workflows into one coordinated operation.
The agents
16 AI agents. Hired for specific jobs. Kill-switchable.
AI Triage
AI Vitals
AI History
AI Allergy
AI Physician
AI Prescription
AI Safety
AI Pharmacy
AI Nurse
AI Delivery
AI Discharge
AI Follow-up
AI Coder
AI Pre-auth
AI Compliance
AI Audit
How Hikma works
Four moves. Every hospital, every day.
Connect
Integrates with your existing EMR and hospital systems.
Orchestrate
Executes approved workflows across departments.
Monitor
Tracks every task, escalation, and patient journey in real time.
Optimize
Provides analytics and continuous operational improvements.
Layer 1 · The operating system
40+ workflows. All auditable. All deterministic.
Grouped into eight areas around the Hikma execution engine. Every workflow removes work from staff, catches errors before they reach the patient, and shortens length of stay.
Patient Intake
- Chief-complaint parsing
- Allergy capture
- History parse
- Vitals & triage
Clinical Cockpit
- Physician workspace
- Order drawer
- Prescription drawer
- Safety orchestrator
Medications & Pharmacy
- Pharmacy review queue
- Medication administration record
- Dual-signoff at every step
- T-minus-15 dose reminders
Consumables & Supplies
- Nurse request → pharmacy approval
- Delivery confirmation
- Charge capture
- Depletion alerts
Discharge & Follow-up
- 4-stage discharge pipeline
- Barrier auto-clear
- Patient WhatsApp check-in
- Readmission risk scoring
Revenue Cycle
- Pre-authorisation gate
- Medical coding queue
- Compliance sentinel
- Claims to payer
Notification Fabric
- In-app · bell counts
- Email · morning brief
- WhatsApp (staff + patient)
- Telegram
Security & Audit
- Multi-factor sign-in
- Idle-lock
- Full audit log
- Per-IP rate limiting
Operational analytics
Real-time dashboards. Data-driven decisions.
Measure workflow completion, patient progression, bottlenecks, staff workload, department performance, and operational KPIs — live, across every unit.
Layer 2 · Encoded healthcare knowledge
Ten international standards. Ship-with-code.
Hikma speaks the language of insurers, laboratories, pharmacies, and regulators — natively. Encoded, not scraped, not retrieved on demand.
ICD-10-AM
Diagnosis codes used by Saudi payers
AR-DRG
Admission grouping for reimbursement
NPHIES
Kingdom of Saudi Arabia payer standard
LOINC
Universal lab and vital-sign codes
RxNorm
Drug allergy checking, brand-to-generic
HCPCS
Medical supplies coding for claims
HL7 v2
Hospital-to-hospital messaging protocol
FHIR R4
Modern clinical data exchange
CSR
Controlled-substance schedules (per region)
CROSS-RX
Prevents allergy cross-reactions at signing
How it works
The patient journey, end to end.
- 01
Intake
Voice → form → encounter created
- 02
Clinical
AI suggests dx, orders; physician decides
- 03
Pre-auth
Billing agent approves / rejects
- 04
Orders
Dispatched to EMR via FHIR or HL7
- 05
Discharge
4-stage human-driven pipeline
- 06
Close-out
Coding → claims → closed
Every stage is gated, audited, and recoverable. The state machine never lets a transition happen silently.
Ready to deliver the outcomes your hospital is looking for?
See how Hikma transforms healthcare execution.